Returns

Returns are completely free.

We want you to adore every one of your Banjo & Matilda pieces.  So feel free to select as many styles and or sizes you like, and we will help you return anything which isn’t perfect -- we cover all return shipping costs within Australia.  All we ask is that you send them back to us within 90 days, in perfect condition, with swing tags still attached.  No reason not to buy now!

If you wanted a different size or style, your return will be processed as a credit note which you can then use to re-purchase your preferred item. Unfortunately we don't process exchanges due to the continuous changes in inventory levels. 

*Please note that initial shipping costs will not be refunded and free returns do not apply for New Zealand addresses. Shipping is free for purchases over $300.

Start your return or exchange by filling out the form below.

Need help with your return?  Email us hello@banjoandmatilda.com.

Return & Exchange of Sale items

Please note that all sales are final on sale items. Strictly no refunds or exchanges. 

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